Frequently Asked Questions

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We accept cash, cheques and bank transfer payment.

Yes, we do offer on-site repairs. However, sometimes repairs are completed at our repair center.

Our pricing varies depending on the type of repair and / or parts needed, and the device being repaired. 

Non-Refundable Fees

• Service and diagnostic fees apply to all equipment.
• $95.00 for equipment brought to the workshop.
• $125.00 for a service tech to visit your location.

Payments

• Payments should be made within five (5) days of receiving your invoice, unless otherwise specified or a payment arrangement is agreed upon.
• In case you are unable to pay upon receiving the invoice, please contact us promptly to discuss and avoid additional fees.

Uncollected Equipment

• If your equipment remains uncollected five (5) business days after the estimate or invoice is issued, a $10 fee will be charged every five (5) business days.
• If you cannot collect your equipment, please contact us promptly.

Equipment Disposal

• After sixty (60) days of non-collection or lack of communication, we reserve the right to sell your equipment to cover work costs, materials, and storage expenses.

Delays

• Delays may occur due to factors like parts sourcing or shipment delays, which are beyond our control. We appreciate your patience and will keep you informed throughout the process.